Shipping Policy

Shipping Policy
Last updated: 2026/06/06
We only ship orders to the Philippines. All parcels are dispatched from China.

1. Order Processing Time
Orders will be processed and shipped out within 1–3 business days after payment is confirmed (Monday to Friday, excluding Chinese public holidays). Orders placed on weekends or holidays will be arranged on the next working day.

2. Available Shipping Methods & Estimated Transit Time
Shipping fees are shown at checkout before payment.
- E-Packet (Standard): 12–20 business days after dispatch. Budget option with tracking.
- EMS: 7–12 business days after dispatch. Faster postal service.
- DHL Express (Expedited): 3–6 business days after dispatch. Fast door-to-door delivery.

⚠ All delivery times are estimated only, not guaranteed. Customs clearance, local courier backlog or bad weather may cause delays.

3. Tracking Information
Once shipped, we will send you the tracking number by email. Tracking information may take 24–48 hours to update on the carrier system. Please check your tracking link regularly.

4. Customs Duties & Import Taxes
Buyer is responsible for all Philippine import duties, customs fees and related charges levied by the Philippine Bureau of Customs. We cannot predict or cover these costs.

5. Undeliverable & Abandoned Parcels
We are not liable for parcels returned, confiscated, refused or unclaimed by the recipient. No refund will be issued for these cases. Please fill in your full, accurate delivery address and active local contact number. PO boxes are not supported for DHL delivery.

6. Lost or Missing Parcel
Please contact us immediately if your tracking has no update for more than 25 days for E-Packet, 15 days for EMS, or 10 days for DHL. We will help file an investigation with the courier. Investigation normally takes 2–4 weeks.

7. Contact
Email: christinabill5235@outlook.com
WhatsApp:++86  19172954473
Please provide your order number when you enquire about shipments